When looking to contract with an outside company, it’s important to do your homework. You shouldn’t just evaluate the product or service they are offering, but also evaluate the company itself. Just like you try to run a good business that attracts great employees and retains them, your vendors and service providers should be doing the same. Essentially, the quality and continuity of service you receive is directly related to their employees, and their turnover is very likely to affect you.
I can recall working with a software vendor and having three different project managers in less than a 12-month period. Very frustrating. I had to re-explain my company, and our scenario, over and over. So, what are some additional things to consider when choosing to contract with an outside company?